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FAQs
What is the time limit for pursuing a personal injury claim?
You are entitled to claim compensation if you have been injured in an accident that was not your fault and it took place within the last three years (there are exceptions; talk to our team to find out more). However, the sooner you make a claim following your accident, the better your chances of a successful outcome.
By submitting a claim in the days following an accident you provide the best chance of gaining as much relevant evidence as possible, as well as having access to witness accounts of the incident which may support your claim.
If you are considering making a claim for personal injury, call our team and find out how we can help.
Why should I choose Official Injury Claims Assist?
We are a leading provider of accident management services. Our one-stop-shop approach means we take care of everything, to get you back on the road as soon as possible. From arranging car hire and repair, to organising medical treatment and pursuing compensation on your behalf, we’ve got you covered.
Do you offer a no win, no fee service?
Yes – we are committed to acting on behalf of non-fault accident victims on a no win, no fee basis because pursuing compensation should never be a gamble and access to justice should never be restricted based on personal wealth.
What is no win, no fee?
No win, no fee means that you won’t have to pay us any fees upfront for pursuing the other party’s insurers, even if the claim ends up going through the court process. If your case is successful, we may take a deduction of up to 25%, but if your case is lost, we won’t charge you a penny in legal fees as long as you have complied with the terms of our agreement throughout the duration of your claim.
Do you give legal advice on all types of accident claims?
No – we are specialist personal injury solicitors. We can offer legal advice on non-fault road traffic accidents, as well as accidents at work, public liability and occupier’s liability cases.
What’s the process involved in starting a claim?
You’ll start by speaking to our dedicated first response team. They will take initial details from you and provide advice and information about how your claim will progress. With experience and expertise in this process, they will walk you through it with a patient and understanding approach. If you’re not sure about anything, just ask the team member and they’ll provide the answers.
Can I claim on behalf of someone who can’t claim themselves?
Yes – you can act on behalf of another person if they are under 18, or unable to represent themselves because of their injuries or mental state.
How do I find out if I can make a claim?
To find out if you can make a claim, contact us today on 0345 543 9935.
Do you provide services for customers with hearing impairments?
Yes – we strongly believe that all of our customers should have access to our services, which is why members of staff from teams across the business have undertaken training on communicating with people who are deaf or hard of hearing. We can offer a number of services to assist our deaf and hard of hearing customers, including:
- Relay UK (formerly Next Generation Text)
- Loop system
- British Sign Language interpreters (BSL)
- Language Services Professionals (LSP)
What if the other party doesn’t admit that the claim is their fault?
If liability is disputed, we will issue court proceedings. Even after court proceedings are issued, it is rare for a case to get all the way to court, as many cases settle before they get to this stage.
If I put a claim in, will it affect my insurance?
The act of putting a claim in with Official Injury Claims Assist will not affect your insurance. However, if you’ve been involved in a road traffic accident, you must notify your insurer that you have been in an accident, and this may affect your premiums. By claiming through us, rather than your insurer, it is less likely that your insurance premiums will be as significantly affected.
Can I have an update on my claim?
Your case handler will keep in touch to let you know how your case is progressing. If you’d like an additional update, you can check on the status of your claim in Fileview, which can be accessed via Touchpoint. This is available to you 24 hours a day, seven days a week.
Can I still make a claim if the accident was my fault?
In many accidents, it is unclear who is at fault. While we can’t deal with fault accidents, call us if you are unsure of whether an accident was your fault and we can advise you on whether you are likely to have a claim or not. Call us today to speak to an advisor.
I am not sure if I have a claim. What do I do next?
You need the expertise and guidance of a personal injury specialist, who can help ascertain your circumstances and establish if you are eligible to make a claim. Contact us today.